Privacy Policy

At Needle and Quest, we take your privacy very seriously. We do everything it takes to safeguard the trust you place in us. Please read below for more details regarding our privacy policy. Our privacy policy is subject to change from time-to-time without prior notice, hence, please review this policy periodically. Your use of the Website constitutes an acceptance of our privacy policy.
 

Information We Collect

1. Your contact details; i.e., name, e-mail address, phone number, and shipping address

2. Your previous orders and transaction information including product and service pricing details, date of purchase, and payment history

3. Cookies to enhance your shopping experience. Cookies are small files of data stored on your computer which enable us to know your preferences and customize the Website as per your preferences to offer you a more personalized experience. You can at any point set your computer browser to notify you when you are sent a cookie, and you can decide whether or not to accept it.

4. Your session log information on the Website such as navigation details within the Website, IP address, browser type, browser language, operating system, and source of traffic

5. E-mail communication by you directly with the Website or Needle and Quest including but not limited to product or service enquiries, delivery details, disputes, etc. We will use your information, if required, in legal disputes or other legal processes in order to comply with any statutory or regulatory requirement and in cases of troubleshooting problems, detecting and protecting against error, fraud and other criminal or illegal activity, to collect dues/fees owed, enforce our Terms, prevent abuse of Needle and Quests’s products and services, and prevent violation of the rights of third-parties, other users, or the general public.
 

Information We Do Not Collect

Needle and Quest does not hold or save your transactions or banking details including but not limited to debit/credit card number, cardholder name, expiration date, and CVV or other information required for internet banking or other payment instruments. This information is held by the payment gateway service provider. Our payment gateway service provider is "VeriSign Secured" and "PCI-Compliant" which ensures the highest standards of safety and security for your information.
 

Disclaimer

1. Access to your information lies with Needle and Quest and will be sharable with third-parties who are working for/with Needle and Quest and/or are involved in delivering the product/service to you. The information provided to the third-parties by us is given on a need-to-know basis only.

2. User-generated content on the Website shared by users including but not limited to reviews, blogs, online chat, instant messages, discussion boards, forums, user testimonials, etc. are not considered personal information and are not subject to the Terms of this privacy policy.

3. We simply use the information we collect to enhance your experience of our Website and our products and services; we do not rent or sell this information to any third-party.

4. Please note that while we will do our best to secure your data, we do not take responsibility of your data while it is being transmitted to our Website. Once, we have your data on the Website, we have reasonable means in place to safeguard the same.