Shipping & Returns Policy

We assure you that all products sold on needleandquest.com are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

Possible resolution could be Replacement, Exchange or Refund.

Returns are covered by the 30 (Thirty) Days Replacement Guarantee
The buyer needs to intimate needleandquest.com within 30 (thirty) days of receipt of goods about the reason for seeking a replacement or a refund.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.

Procedure for return of products

Please contact us either on phone or through email and provide the Order id details.
Our team will confirm the return request and will inform you about the process.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
We support Replacement across categories in case of damaged item. In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account. The time taken will be governed by our policies of our payment partner.
Replacement is subject to availability of stock . In case a Replacement is not available, we will refund the amount for the same.
Made-to-order/custom products cannot be replaced or returned.
For detailed procedures and questions, please do get in touch with us.

Shipping Policy

We have our units for the assorted orders, products and customisation. The delivery time for customised products is 35 - 45 days and for assorted orders is 7 - 10 days.
Information regarding the Airway Bill number will be communicated to the buyer after the products are dispatched.
We have tied up with DHL for shipping our products. Please refer the shipping partner https://www.dhl.com/ site for more details.
Custom duty charges, if any in your country, will be borne by customer.

Needle & Quest Diaries

Tale Of The Iconic Textile Mills Of Bombay

Known as the Maximum City, Mumbai’s status as the financial capital has roots in the city’s rich textile mills that were spread across in the early 19th century.
Mumbai, in those times known as Bombay, was called the Manchester of the East...

The Fascinating Legacy Of Indian Block Printing

Yards of fabric sprinkled with colourful motifs and pleasing designs that captivate the eyes with its rich colours. This is the magic of Block Prints. Be it a shirt, scarf, bag or a curtain, block printing products truly make a place in everyone’s’ heart.

Weaves That Bring Cheer To Your Space

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Unravelling India’s Flowing Yards Of Magic

A land of diversity and variety in every sense, the textile industry of India plays a crucial role in contributing to the culture of the country. While the traditions and customs have a unique flavour and identity, the Indian attire and the fabrics reflect the rich heritage of this magnificent land.